I am enroute home to YWG. I took a different route to avoid YYZ.
I flew Dash 8 and it us raining here in YOW.
The ground staff were waiting for us and had prepared our sky-checked luggage for a quick getaway into the terminal.
Some of you may may think big deal. I was impressed. Customer service for me is the fanatical attention to the small details. This transmits the message that the customer is important.
Shared with the group for what it's worth.
I also call this post positive reinforcement. http://www.flyertalk.com/forum/biggrin.gif
You're right, airbus320. The flights that I always remember are the ones when someone has made even just a small extra effort that acknowledges that they see me as a person rather than self-loading cargo. It works the other way, too. The ground and air staff we deal with appreciate being recognized as something more than automatons.
I heartily agree. Anyone (well, almost anyone) can deal with the big issue. It's the little things that really make a difference, because you know they could have gotten away with doing less, but chose to do more. Customer Service Representative::
orders or cancel accounts, or to obtain details of complaints. Giving full attention to what other people are saying, taking time
http://www.chroniclet.com/Nie/PDF/70192979CustomerService.pdfHOME |
Customer Service::
Customer service is a series of activities designed to enhance the level of Sales Management Training Sales Training Small Business Marketing Social
http://www.selfgrowth.com/customer_service.htmlHOME |
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 Financial Representative =Insurance salesman?
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Customer service is also attention to the small details